Bertram Dehn

My personal attributes and strengths are good communication skills, an outstanding capacity for teamwork, flexibility, quick learning ability as well as keen problem analysis and solving skills and the wish for further education.

Educational Background

National University of Ireland, Galway (NUIG), Ireland
Master of Information Technology (MIT) (MBA with a sound IT background)

University of Applied Science, Fulda, Germany
Diplom Informatiker (FH)

Professional Experience

Work placement at NUIG Management Accounting 
National University of Ireland, Galway

• Process documentation, review and automatisation
• Service delivery improvement
• Reporting review and enhancement

2nd. Level Support Engineer
Hewlett-Packard through CPL Managed Services, Dublin, Ireland

• Design Workstation Support (International)
  

System Analyst (PDM) 
LEONI Bordnetz-Systeme, Kitzingen, Germany

• Administration, customization, development, testing and support for the PDM/PLM platform “Windchill” (PTC)
• Migration of legacy databases
• Business problem solving and process optimisation
• Training for international staff
  

Internship & Diploma thesis
LEONI Bordnetz-Systeme, Kitzingen, Germany

• Internship: Development and implementation of a web based workflow management system for the release management. Implemented with EPC models in HTML and T-SQL.
• Thesis: Abstraction levels of business processes and their transformation in XML; based on a case study within the re-engineering of business processes and transformation into workflow models for the parts change management of LEONI.
  

Social Service 
ELECOK "Consulting Centre For Electronic Aids", Altdorf, Germany

• Development and construction of electronic aids
• Support of the IT Infrastructure
• IT Skills Trianing

Network Administrator and user support
robbe Modellsport, Grebenhain, Germany

• 1st / 2nd / 3rd level support of staff
  
• Network administration (W’NT-, Novell-, HP-UX - server)
• Apprenticeship as Industrial Clerk (CCI certified)

Industrial Clerk (Apprenticeship)
robbe Modellsport, Grebenhain, Germany

• CCI certified apprenticeship as Industrial Clerk (dt. Industriekaufmann)